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Returns and Refunds
1. Returns and Refunds
If you would like to exercise your right to withdraw from the contract, you must contact We’ar Unique S.r.l. within 14 days from the date of receipt of the goods. The request is made by filling in the appropriate form in the My Returns section on the My Account page. To access the form, users need to login using their username and password.
Should you have difficulty in using the form, contact Customer Service by using the Contact Us form.
In compliance with article 64 of the Italian legislative decree n. 206 of 6 September 2005 ("Consumer code, in accordance with article 7 of the Italian law no. 229 of 29 July 2003"), any customer that exercises his/her RIGHT TO WITHDRAW has the right to return the product received without payment of any penalty and without giving any reason for the return, within a maximum of 14 days from the date of withdrawal. This term is respected if the customer sends the goods back before the end of the 14 day period following delivery. The conditions set out in Section 3 will also be applied.
2. Supply of incorrect, incomplete or defective products
Contact Customer Service using the appropriate form found in the My Account section, if:
Following the initial notification, and no more than 8 days later, your claim should be documented, sending us all the information concerning the shipment and the loss, damage or delay.
The consignment will be considered as being in good condition unless the recipient has specifically noted damaged or missing items on our delivery document at the moment of delivery of the consignment. In order for a claim for damage to be considered, the contents of the shipment and the original packaging must be made available to us for inspection.
If we accept all or part of your claim, you must warrant that your insurers or any third parties with an interest in the shipment will waive any rights, remedies or relief to which they might become entitled by subrogation or otherwise.
In such cases, we will collect the Products and, depending on the individual case, send a replacement shipment or provide a refund.
The conditions set out in Section 3 will also be applied.
Once the permitted period for the customer to exercise their right to withdraw has expired, the customer may raise objections and/or actions for defective goods and/or in relation to guarantees, to the manufacturer only. Whenever the details of the manufacturer are not indicated clearly on the product, do not hesitate to contact We'ar Unique S.r.l. Customer Service using the appropriate form found in the My Account section.
3. How to return products
To organise returns, create a Return Request by clicking on My Returns and selecting the order and items that you want to return.
Some useful information is outlined below:
Prepare your order with the original packaging (if you still have it) and ensure that the following are included:
We ask you to handle the products with care and to return them in the condition in which you received them at the time of delivery.
The goods should be sent back to We'ar Unique S.r.l. by whatever means the customer considers most appropriate, to - viale Monte Kosica, 111 - 41121 - Modena, Italy. All costs for returning the goods are the sole responsibility of the customer, including any customs duties and taxes which We’ar Unique S.r.l. is required to pay to re-import the goods returned by the customer. No objections can be raised by the customer to We'ar Unique S.r.l. for additional costs incurred by the customer when returning a product.
If you return products:
If, on the other hand the return is accepted by Wearunique, we will reimburse you with the price you paid by crediting your payment card.
Any amount due to Wearunique will be subtracted from the refund.
Wearunique accepts returns only for products purchased on Wearunique Online Shop.
As a Wearunique customer you must accept that the total amount of the order will be returned without interest by crediting your current account or credit card within a maximum of 7 days starting from the moment in which the return of the goods was carried out.
We will make every effort to fulfil our obligations. However, we cannot be held responsible for delays or non-fulfilment if these are caused by circumstances beyond our control. In the case of delays, we will endeavour to provide the service as soon as is reasonably possible.
If you would like to exercise your right to withdraw from the contract, you must contact We’ar Unique S.r.l. within 14 days from the date of receipt of the goods. The request is made by filling in the appropriate form in the My Returns section on the My Account page. To access the form, users need to login using their username and password.
Should you have difficulty in using the form, contact Customer Service by using the Contact Us form.
In compliance with article 64 of the Italian legislative decree n. 206 of 6 September 2005 ("Consumer code, in accordance with article 7 of the Italian law no. 229 of 29 July 2003"), any customer that exercises his/her RIGHT TO WITHDRAW has the right to return the product received without payment of any penalty and without giving any reason for the return, within a maximum of 14 days from the date of withdrawal. This term is respected if the customer sends the goods back before the end of the 14 day period following delivery. The conditions set out in Section 3 will also be applied.
2. Supply of incorrect, incomplete or defective products
Contact Customer Service using the appropriate form found in the My Account section, if:
- You have been sent Products by mistake.
- The order is not complete.
- The products have been damaged or lost during shipment.
Following the initial notification, and no more than 8 days later, your claim should be documented, sending us all the information concerning the shipment and the loss, damage or delay.
The consignment will be considered as being in good condition unless the recipient has specifically noted damaged or missing items on our delivery document at the moment of delivery of the consignment. In order for a claim for damage to be considered, the contents of the shipment and the original packaging must be made available to us for inspection.
If we accept all or part of your claim, you must warrant that your insurers or any third parties with an interest in the shipment will waive any rights, remedies or relief to which they might become entitled by subrogation or otherwise.
In such cases, we will collect the Products and, depending on the individual case, send a replacement shipment or provide a refund.
The conditions set out in Section 3 will also be applied.
Once the permitted period for the customer to exercise their right to withdraw has expired, the customer may raise objections and/or actions for defective goods and/or in relation to guarantees, to the manufacturer only. Whenever the details of the manufacturer are not indicated clearly on the product, do not hesitate to contact We'ar Unique S.r.l. Customer Service using the appropriate form found in the My Account section.
3. How to return products
To organise returns, create a Return Request by clicking on My Returns and selecting the order and items that you want to return.
Some useful information is outlined below:
Prepare your order with the original packaging (if you still have it) and ensure that the following are included:
- Any accessories.
- User manual, if provided.
- Any products or free gifts received with the order.
- Every product or the entire contents of a package if the product was purchased together with others.
We ask you to handle the products with care and to return them in the condition in which you received them at the time of delivery.
The goods should be sent back to We'ar Unique S.r.l. by whatever means the customer considers most appropriate, to - viale Monte Kosica, 111 - 41121 - Modena, Italy. All costs for returning the goods are the sole responsibility of the customer, including any customs duties and taxes which We’ar Unique S.r.l. is required to pay to re-import the goods returned by the customer. No objections can be raised by the customer to We'ar Unique S.r.l. for additional costs incurred by the customer when returning a product.
If you return products:
- Which cannot be returned
- Which are not found in their original condition
- Which are not packaged appropriately or not at all
- Which have one or more parts missing that were present originally
- Where sufficient care has not been given to preserve the condition of the products and to organise their return
- Which are not part of a previously authorised Return Request
If, on the other hand the return is accepted by Wearunique, we will reimburse you with the price you paid by crediting your payment card.
Any amount due to Wearunique will be subtracted from the refund.
Wearunique accepts returns only for products purchased on Wearunique Online Shop.
As a Wearunique customer you must accept that the total amount of the order will be returned without interest by crediting your current account or credit card within a maximum of 7 days starting from the moment in which the return of the goods was carried out.
We will make every effort to fulfil our obligations. However, we cannot be held responsible for delays or non-fulfilment if these are caused by circumstances beyond our control. In the case of delays, we will endeavour to provide the service as soon as is reasonably possible.
